Terms + Conditions

Payment Policy

Kaitake Stables requires payment for session to be paid within 7 days. Options of payment include Internet Banking or Cash. For Internet transfers, please ensure you provide your First Name as a Reference. Invoices are provided via Email.

Cancellation Policy

We recognise that life is always changing, and sometimes horse’s go lame, and riders get sick . If you find you or your horse is unable to complete session, please provide 24 hours notice to cancel lesson. We will do our best to find another session time, if applicable.

Cancelations 24hrs prior to lesson time, require 1/2 the lesson price must be paid, if cancelled 12hrs prior to lesson time then the full lesson price must be paid. If you don’t show to lesson, this will also require full payment. Contact Molly via text to cancel.

Rider and Horse Risk

All riders are required to wear a helmet whilst riding horses on our premises or during our services and acknowledge the risks associated with riding/handling horses. By participating the rider/handlers are agreeing to absorb full responsibility for any incidents, deaths, or injuries. If an emergency were to occur, we will attempt to contact the relevant emergency services and emergency contacts, if unsuccessful, we will make necessary decisions in the best interests of the horse’s welfare.

We will not be held responsible for any injury, illness, or death to horses or individuals whilst on the Kaitake Stables property or in our care.

Refunds

Upon completion of services or a horse/rider leaving the Kaitake Stables premises the relevant work is considered, “accepted”. Refunds requested due to providing inadequate services e.g clipping, schooling, or coaching, will not be honoured.